Privacy Policy

1. Introduction

Chaves Servicos de Apoio Administrativo Ltda ("we", "our", or "us"), registered under CNPJ 47.256.624/0002-19, with its principal place of business at R. Cel. Matos Dourado, 1280 - Lojas 10 e 11, Dom Lustosa, Fortaleza - CE, 60510-692, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF, RG, date of birth
• Contact data: email address, phone number, physical address
• Professional data: company name, CNPJ, job title, business sector
• Service data: documents submitted, project details, service history
• Payment data: billing information processed through secure payment systems
• Navigation data: IP address, browser type, cookies, access logs
• Communication data: messages sent through our contact channels

3. How We Use Your Data

• Providing office support and administrative services
• Managing client relationships and service delivery
• Processing and handling confidential business documents
• Communicating about services, projects, and deliverables
• Processing payments and financial transactions
• Improving our services and operational processes
• Complying with legal and regulatory obligations

4. Legal Basis for Processing

• Consent provided by the data subject
• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations
• Legitimate interests of the controller, provided fundamental rights are preserved

5. Data Sharing

• Government authorities and regulatory bodies when required by law
• Payment processors for secure transaction handling
• Technology service providers for system maintenance and hosting
• Professional partners directly involved in service delivery

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Upon expiration of the retention period, your data will be securely deleted or anonymized.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. As a provider of administrative services handling confidential business documents, we maintain enhanced security protocols for all client information. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.